How our process works

The Initial Call and Meeting 

From the initial call we begin catering to you and your loved one's specific needs. We ask questions specific to your unique situation to form a comprehensive assessment of your needs. After the call, we set up an in-home visit with you and the rest of your family to gather even more information, answer questions and let you know exactly how we intend to exceed your expectations.

The Custom Care Plan

 After our initial meeting, we develop a Custom Care Plan tailored to your loved one's specific needs. We make detailed recommendations on exactly what kind of services we feel would benefit the most. We then arrange a follow-up meeting with you to go over the Care Plan line by line and modify it as you see fit.

Caregiver Matching

Once you approve the Custom Care Plan, we begin our search for the most appropriate caregiver to implement care. Our system of matching caregivers to clients takes into consideration the services needed, your loved one's interests and the personalities of both your loved one and the caregiver. We focus on the entire situation to ensure that we are able to provide your loved one with the best caregiver possible. We understand that caregiver matching is not a perfect science and if needed we can search for and provide a replacement in a timey manner.

Care Supervision

Our caregivers keep extensive notes and records about the care they provide. Those notes are kept at your loved one's home and are available at any time. Our supervisor nurses make regular unannounced visits to the homes to ensure caregivers are following the specifics of the Custom Care Plan.